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Communication Skills
Home
Home
Social work and the human givens
Session 1
Why Communication Skills?
Johari’s Window
Lowering Emotional Arousal
Rapport Building
Enabling Communication
Session 2
The Importance of Keeping Records
Information Gathering, Recall and Recording
Giving and Receiving Feedback
Some Tips for Effective Recording
Recording
Learning Points
Session 3
When It’s Hard To Talk
What do Service Users expect of Social Workers?
Making Assumptions
Diversity and Difference
Learning points
Session 4
Power and Communication
Supervision
Some Methods of Professional Development and Lear
Learning points
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