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Communication Skills
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Session 3
Session 3
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When It’s Hard To Talk
What do Service Users expect of Social Workers?
Making Assumptions
Diversity and Difference
Learning points
HAS Home
HAS Learning Repository
Home
Social work and the human givens
Session 1
Why Communication Skills?
Johari’s Window
Lowering Emotional Arousal
Rapport Building
Enabling Communication
Session 2
The Importance of Keeping Records
Information Gathering, Recall and Recording
Giving and Receiving Feedback
Some Tips for Effective Recording
Recording
Learning Points
Session 3
When It’s Hard To Talk
What do Service Users expect of Social Workers?
Making Assumptions
Diversity and Difference
Learning points
Session 4
Power and Communication
Supervision
Some Methods of Professional Development and Lear
Learning points