Enabling Communication

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Aim By
Establishing rapport Use introductory questions/comments to put some at their ease at a first meeting
Match body movements and tone
Use appropriate facial expressions
Showing interest or encouragement Say things like:
  • Umm? Er? Ah? Oh?
  • I see …? And then …? That’s interesting …?
Repeat one or two words
Repeat a short reply as a query
Seeking further information Ask questions like:
  • Why? Why not?
  • How does this compare with that?
  • How do you mean/ What makes you say that?
  • What would you do if …?
  • How would you feel if …?
Exploring particular options / attitudes in detail Ask questions like:
  • How do you feel about…?
  • What do you think about…?
  • To what extent do you feel …?
  • Just how far do you think …?
  • You think that …?
  • It seems to you that …?
  • You feel that …?
Demonstrating understanding or clarifying information already given Say things like:
  • As I understand it …
  • If I’ve got it right …
  • So what you’re saying is …